Learn how to make ANY goal
measurable.
(Without measurable goals, accountability is
impossible!)
| 08:30 |
Registration |
| 9:00 |
Introduction,
objectives, overview
Setting goals and expectations:
Participants learn how to set
goals for their subordinates by
making the goals “SMART”.
They will have an activity to show
how all goals can be made
measurable. Participants will learn
strategies for getting their
subordinates to commit to the goals
up front, and practice these new
skills. |
| 10:30 |
BREAK |
| 10:45 |
Measuring and
documenting performance:
Participants learn how to measure
and document job performance, and
then compare it to the goals set.
|
| 11:15 |
The Four
Types of Feedback Model: All
feedback can be categorized as one
of 4 types based on two variables.
Knowing what each type is, and when
its use is appropriate, participants
will be better equipped to deliver
feedback effectively. |
| 12:00 |
LUNCH
|
| 1:00 |
Providing
Feedback: Participants will
learn how to give constructive
feedback— feedback that offers help
and suggestions to the
receiver—without provoking a
defensive reaction. They will use a
worksheet to plan how to use these
new skills in a real situation
within the next 48 hours, and then
get help on their plans from a
fellow participant. |
| 3:00 |
BREAK
|
| 3:20 |
Leveraging
Consequences: Participants learn
how to confront problem behavior as
well as how to document their
discussion. They will practice
having those conversations and
recording what should go in the
documentation in a practice
activity. |
| 4:15
|
Q & A and
Close |
| 4:30 |
Book Signing
and individual questions |
| NOTE: |
The seminar
includes exercises, certificate of
completion and is practical
throughout in its focus and
approach. Certificates will be
awarded to participants who attend
the full program….. |
