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  Profile of Pat Wellington

Pat Wellington is a popular international speaker and busy consultant. Her area of expertise encompasses the management of change, customer care, interpersonal skills and business development. Her particular expertise within change management is how Kaizen (continuous improvement) can not only enrich peoples’ lives at all levels within an organisation, but also bring very tangible results in terms of increased production and profitability. Her book, “Kaizen Strategies for Customer Care” is now a European best seller, and she has written many articles for management publications, and been a guest speaker at conferences and seminars in the UK, Gulf and South East Asia.

Pat has many years’ practical experience as well as a thorough theoretical grounding. She started her working life as a General Manager in a manufacturing and retailing organisation. The organisation’s range of products sold through premium outlets such as Harvey Nichols, Libertys, the Bentall Group and House of Fraser.

Fifteen years ago she moved into consultancy initially joining Marketing Improvements where she delivered customer care and business development training both on a public course and in-house basis. She then moved to City University, joining the prestigious Management Development Centre where she devised key account management strategies, for amongst others, the Bank of England, IBM, and the Abbey National Treasury. She has recently been Director of the Management Development Unit London Metropolitan University, the largest educational establishment in the UK capital.

Consultancy projects undertaken have been numerous and diverse, and she has worked in most industry sectors including health care, manufacturing, IT, and the service sector, plus a variety of government bodies. To clarify in more depth, within Cox Pharmaceutical she helped implement a major change management assignments. A private hospital group in the UK commissioned her to run a year long customer care assignment. . In the latter instance she not only undertook the training of the Chief Executive and management team of each hospital, she also devised stand alone training materials and trained the heads of department to use the package for subsequent development of their staff. A Government training agency has also commissioned her to design a new portfolio of communication skills programmes, and within Canon and Coats Viyella in the UK she has run a series of people motivation programmes.

In the Far East she has delivered seminars and been a guest speaker at conferences in Indonesia, Singapore and KL, run a series of workshops for the Civil Aviation Authority, and assisted with the privatisation of the leading water authority in Malaysia.. In Europe she has worked with three United Nations agencies in Rome, and the UNHCR in Geneva. Also within Europe she has undertaken a major research assignment for Coca Cola, and worked at a strategic level within a high tech organisation in Switzerland. In the Gulf Pat has worked with the Government of Dubai and Zamil Steel.

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Tel: 00-66-2-2700-984-5
Fax: 00-66-2-2700-986

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